Usability issues and downtime can affect your business sales greatly while ruining your brand image. With our Magneto Support Team, you can rest assured about your website’s performance & user experience.
Our Magento Support Packages Cover Everything Required!
Magento Support
& maintenance
Let's Get Started
Our Magento Support Services
Magento is the world’s most prominent commerce platform with a count going beyond 25000 merchants around the globe selling more and driving the transformation. With the addition of Magento 2.0 and its outstanding features, merchants can expand their e-commerce reach. It has exceptional features like versatile functionalities and supporting multiple websites. It encourages speedier purchases and allows improved shipping options. Magento allows full resilience to customize and integrate your platform.
One can have remarkable shopping experience, improved performance and can have boost in the sales across all channels. Its search engine optimization, catalogue management, and powerful marketing tools allow the merchants with the competence to create sites that provide an unparalleled shopping experience for their customers.
1Development & Customization
Get access to competitive and technological advanced functionalities aided by our certified Magento developers. We work in the direction of tailoring our strategies as per your business needs.
2Bug Fixes
Our team deliver a full suite of Magento technical support and maintenance services to fix any bugs. We also carry continuous upgradations ensuring that your store runs smoothly and productively all around the clock.
3Magento Upgrade
In order to ensure a seamless experience for customers constantly, it is vital to reengineer the Magento platform as per the new extensions & plugins. Our team manages that & keeps you efficient & productive all the time.
4Code Review
Our experts carry out the audits on your current Magento codes to evaluate its security, performance and functionality score. And provide recommendations and insights for better results.
5Performance Optimization
Magento 2 have immersive prototypes and best coding practices, through which their designers and developers on board can optimize your site and bring your business idea to life.
6Extension Installation
Our Magento professionals ensure easy and manageable automation of complex business processes with quick third-party integrations. We also built custom extensions for your websites.
7Hosting & Server Issues
Magento is the most prominent e-commerce service provider that has partnered with 25000 plus merchants at the world level with the focus of driving businesses at higher levels.
8Technical support
We keep your business in line and are completely focused on reducing downtime for your page. Our professional assistance can add to your online store, whether it’s a small local store or a global business.
9Training & Demos
Our Magento consulting services are available for new or existing business managers willing to explore further in their industry. Our Magento support team provides all the answers and guidance to your organization.
Key Benefits of Our Support Services
- Flexible Support Plans
- Dedicated Support Team
- Magento Certified Developers
- Emergency Support
- Rapid Issue Response
- Code and Release Management
- Best Practices
- Unlimited Support Requests
- Issue and Project Tracking System
- Support for Magento 1 and Magento 2
Our Magento Support Plans
Bronze
Our Bronze Support Plan is the most pocket friendly package that provides you with the basic support & services required to keep your website secure & up-to-date.
Inc hours
Project manager
Out of hours
Site monitoring
80 HoursProject manager
IncludedOut of hours
Not IncludedSite monitoring
Not IncludedSilver
Our Silver Support Plan is a full-featured plan that covers most essential services required to keep your business website up & running always. This support plan includes features such as security updates and patches, dedicated project manager, telephonic support and 24/7 site monitoring.
Inc hours
Project manager
Out of hours
Site monitoring
160 HoursProject manager
IncludedOut of hours
IncludedSite monitoring
IncludedGold
Our Gold Support Plan is also a full-featured plan with additional features such as even better out of office support, extra time and advanced on-site monitoring, to ensure that your website is fully protected, up-to-date and always under deep observation of our experts.
Inc hours
Project manager
Out of hours
Site monitoring
240 HoursProject manager
IncludedOut of hours
IncludedSite monitoring
IncludedFeatured Magento Projects
Have a look at the Magento 2 platforms that we’ve built for our clients!
ElecDirect.com
ElecDirect.com is one of the leading online suppliers of professional grade electrical connector products. Their main product lines consist of industrial connectors, wire management products, along with automotive connectors.
We implemented the comprehensive real user monitoring solution with the help of a New Relic Browser Agent. Alongside this, we linked external CSS stylesheets, which were required for the website’s appearance, including the base styles.
Master
Master is one of the largest independent distributors in Canada, providing air conditioning, refrigeration, heating, and ventilation(HVAC) systems. Their HVAC solutions are recommended by professionals and preferred by a big chunk of consumers.
We provided a JavaScript configuration which will set up global variables and configure the RequireJS module loader. Furthermore, we implemented the New Relic Pro+SPA Browser Agent, which has different types of capabilities.
Avron
Avron is a group of passionate individuals who want to serve the childcare and education communities of Canada. That’s why they conceptualized an everything store for children consisting of over 10,000 products.
Setting up the global variables and configuring the RequireJS module loader was important to ensure that JavaScript was loaded appropriately on the website. We also implemented the New Relic Browser Agent for real user monitoring.
We are Your Committed Magento 2 Support Team
Our Certified Magento Professionals team provides end-to-end services for your e-commerce platform and targets to enhance your performance, speed, functionalities and aesthetic appeal. Get your hands on the industry best through our broad B2B experience of qualified developers and solution specialists. With our unparallel services, you can grow exponentially at the global platform. We just don’t claim but prove ourselves time on time and therefore are distinguished by a comprehensive list of references in addition to top online ratings.
Total Satisfaction
Dedicated Support Team
Emergency Support
Rapid Issue Response
Flexible Support Plans
Decrease IT staff budget
Happy Customers
Client Testimonials
"I thoroughly consider the site turned extraordinary and Kinex Media performed extremely well. The criticism has been awesome ... It's precisely what I was searching for. Pretty much everybody who's seen it, adores it.."
- Dr Kimberly
Client Testimonials
We started working with Kinex about one year ago for our corporate website. From design services to their client relations they have been fantastic throughout, and we would highly recommend them to anyone looking for professional web design services!
- Javier
Our Reviews on 
Main Address:
25 Watline Avenue, Suite 302,
L4Z 2Z1
Mississauga, Ontario
Tel:416 907 4030
$$$
Nicholas Ruggeri
20:37 22 Mar 17
I had a great experience working with Kinex Media. They took my vision for a website and turned it into a reality. Amir is great and he is always available to answer questions or offer help every step of the way. I highly recommend using Kinex Media for anyone looking to create or redesign their online presence.read more
Marta Witkos
14:28 06 Jan 17
Working with the Kinex Media team was very easy and efficient. Amir was very helpful and mindful of the design look that I wanted and the website came out perfectly. The service was great, everyone was very friendly and response times were quick. I would definitely recommend their work and I am very happy with the experience and product.read more
Darlene P
14:34 19 Dec 16
Amir and the staff at Kinex Media were a pleasure to work with. They took the time to understand our needs in building our website. They explained things and helped us make choices that were best for the function of our website. We were very happy with the overall product.read more
lisa dibattista
17:03 08 Sep 16
Kinex Media had a great understanding of their industry. They had great technical ability and any items we wanted addressed they saw to it they were completed in a timely manner.
Very pleasant and professional and always happy to address any changes.
Thank you for a great job!read more
Mo Validipak
17:20 12 Dec 16
My experience working with Kinex Media was great. Amir and Karan are very professional and serious about what they do. They offer great pricing and are very easy to work with. I highly recommend Kinex Media over their competitors.read more
Danielle LeTendre
06:00 14 Nov 18
My company has been working with Kinex Media for few years, and they are simply the best! They are extremely easy to work with and do an amazing job! it was extremely important that when we chose a website company we chose someone we were confident in. Out of the many firms we spoke with, they were the only company we believed could give us everything we needed from a business and creative standpoint, while giving us the personal attention we needed. When working with Kinex Media, they just don't build a website for you, they build a partnership that will benefit your company and guarantee your website and business grows into a success.read more
Melissa Kelly
19:18 05 Oct 18
With being a business owner in today's world, I came to learn the importance of marketing, as well as having a good website and an online presence comes full circle. Fortunately I've had the pleasure of dealing with Amir at Kinex Media and I can honestly say that I am very impressed with the level of professionalism as well as there attention to detail and excellent customer service. All and all I feel comfortable and confident in trusting them with my growing business needs. Thank you Kinex!!read more
Info NINJAZ
18:34 17 Oct 18
Our company has been working with Kinex Media since 2016. Great design team and quick turn around on all projects and requests. They built our website and create updates when needed, which has improved our google search results tremendously. If you are looking for a creative and reliable Design company, I would recommend Kinex Media 100%! Thank you Amir!read more
Wynne Wong
15:38 23 Oct 18
I'm not particularly tech savvy but with Kinex, you really don't need to be. We already had basic design in place and Karan and Amir worked with us to understand our needs and help us tweak it until it was what we wanted. Thank you so much for your patience and I would highly recommend Kinex for all your website needs.read more
Maddvick hekken
09:50 20 Nov 18
Developing a website is not everyone’s cup of tea. However, it has become the necessity of today’s time and this is one of the most reliable companies for the same.read more
Rocco Mongelli
17:00 08 Jan 20
Working with Amir and the team at Kinex was not only easy, but very educational. Extremely responsive and it seems like client satisfaction is their top priority. Very open to suggestions and work with you to get your website to be optimal. Highly recommend!read more
ANOOJ (Personal)
15:06 16 Oct 19
Overall GREAT experience working with the team at Kinex Media. As a business owner who is not very computer literate, we were apprehensive when the time came to redevelop our website - but Kinex Media worked with us EVERY STEP of the way to make the daunting process as smooth and easy as possible. They were always ready, willing, and able to help with any problems not only during the project, but even now after our project was finished! I would highly recommend Kinex Media to any size business. Thorough professionals, a 5-star company all around!read more
Dinesh kaur
23:27 05 Feb 20
Great experience in collaborating on marketing initiatives. Highly recommend their services.
Tony Patel
18:52 30 Sep 19
A pleasure to work with, excellent service and great website design skills.
Maria Valentini (Strongco)
15:53 14 Sep 22
The launch of our new website was a huge success. The Kinex team helped us build a website that offers an enhanced user experience. They were very responsive and kept our project on track and ahead of schedule. We received a lot of positive feedback on our website and have immediately seen an increase in traffic. I would highly recommend them.read more
The Gift Basket
16:33 12 May 22
We’ve worked with Kinex and the team for the last few years. We are very happy with the level of expertise, service and experience they bring to the table. We worked with Kinex on the redesign of our eCommerce website and we continue to hear compliments on how amazing our website looks. There are many choices when it come to web development and marketing and we are thrilled to have made the right choice by work with Kinex.read more
Saleem Husain
00:42 14 May 21
We're extremely happy and satisfied with the entire website design experience from Kinex Media. The team was always polite, professional, knowledgable and very responsive from day 1, all the way through to website launch, and provided great support post go-live.
We found their prices reasonable and fair. In fact, given the quality of service, and how much we love our new website, we think Kinex delivers excellent value for money.
We'll definitely continue working with them when we're ready for PPC management.
~ Saleem ~
Director, CASE Psychologyread more
Adam Gilbert
10:46 01 May 23
We worked with Kinex Media for our web design earlier this year. As a fellow GTA based company, we were excited to partner with a somebody local. We had a great team helping us navigate SEO, copy, and design to bring a fresh and awesome look to our website. The best part was even after our website launched, they've been super helpful answering questions and helping us troubleshoot issues. Since the launch, our traffic and inbound leads have increased roughly 20%!read more
Salex
13:32 01 Oct 24
Kinex did a wonderful job in refreshing our website. They took the time to research similar companies to understand our goals. The website is both functional and attractive which is exactly what we wanted. They also managed to complete the project on time!read more