Software versions that have reached their end of support no longer receive security patches, bug fixes, or other updates. In some instances, the product will keep working as intended but won’t be shielded from fresh malware or other security flaws, including cross-site scripting (XSS), malicious or arbitrary code execution, and security problems with checkout or payment processing.
Aside from security hazards, businesses that use software that has passed the end of support will not have access to newly released features that improve user experience and boost online sales.
Merchants must keep their software up-to-date to maintain security and optimal platform performance. Staying on top of updates also means merchants can provide a best-in-class customer experience by leveraging new features introduced by software vendors like Adobe.
What Should I Do If I’m Using an Unsupported Version of Adobe Commerce?
You can choose if Adobe Commerce version 2.4.0-2.4.3 (or even 2.3.x) powers your online experience.
Update Your Adobe Software As Necessary
The best choice is to make use of the upgrades that Adobe has already made available as part of your current license agreement. By choosing this option, you may apply and test the upgrades on your Adobe Commerce store with the assistance of a partner agency like Kinex Media without having to pay additional software fees.
This solution will guarantee the security and effectiveness of your programme and the digital experience it powers.
Sensei-Powered Live Search, Seller-Assisted Shopping, and BOPIS are just a few of the newest features that Kinex Media can help with if you’re interested in adopting the upgrade to provide new ways of interacting with your customers.
- 2.3.7-p4
- 2.4.0-p1
- 2.4.1-p1
- 2.4.2-p2
- 2.4.3-p3
This implies that specific merchants must perform a minor upgrade before being able to access/apply security patches or hotfixes for prolonged support. For instance, a retailer using Adobe Commerce 2.4.3-p1 will need to upgrade to Adobe Commerce 2.4.3-p3.
If a merchant is considering paying for more extended support, Kinex Media can help ensure all the ramifications are taken into account to smooth the engagement with Adobe.
What about support for Magento Open Source?
Since version 2.4.0, Adobe Commerce and Magento Open Source have used the same cycle for version releases. As a result, you should update your software as soon as possible if the Magento Open Source version that powers your online presence is less than 2.4.4. This is particularly crucial and timely because Adobe does not give Magento Open Source merchants the opportunity to pay for the above-mentioned extended support.
Other Considerations
Plans for Website Enhancement
Whether additional development and site improvement activities (such as adding features or upgrading the theme/design/UX/UI) must be put on hold while merchants are considering extensive software upgrades is frequently asked.
It is advisable to finish that specific site change before updating the platform to a more recent version if a development project is underway. Doing this reduces the possibility of rework, and proper testing of the new code may occur during the subsequent upgrade procedure.
It is advised that you prioritize the upgrade for any website plans in your development backlog and roadmap. Doing so will provide you with a secure and reliable codebase to base future website improvements.
Is It Time To Replatform Now?
Maybe YES!
For businesses that employ enterprise software, maintaining current technology requires constant investments. For smaller and mid-sized organizations, this evolution may also require making difficult choices regarding how to divide the money for IT and marketing, even though it presents substantial opportunities to enhance customer experience and operational efficiency.
Replatforming to a more cost-effective SMB-focused technology may be an alternative to consider if the maintenance costs for your corporate software surpass the financial gains. Beyond the costs associated with such a change, re-platforming naturally presents a chance to redesign and update your brand’s online shop and eCommerce experience.
Where to Go From Here
As previously mentioned, the best course of action is to prioritize software updates such that Adobe Commerce or Magento Open Source runs on the most recent and supported versions (2.4.4 or 2.4.5).
Suppose you have an Adobe Commerce contract and are trying to decide whether to upgrade from an unsupported version. In that case, Kinex Media can assist you in determining whether paying for Adobe’s premium extended support makes sense as a temporary workaround.
Alternatively, Kinex Media’s staff is available to assist you in evaluating the options if an enterprise eCommerce solution has outgrown your company and you’re wondering if there are workable alternatives.