Magento Support

Usability issues and downtime can affect your business sales greatly while ruining your brand image. With our Magento Support Team, you can rest assured about your website’s performance & user experience.

Our Magento Support Services


Development & Customization

Our certified Magento developers can easily build new functionality and even customize your existing online Magento store with new ideas, features and design according to your business needs.


Bug Fixes

With our dedicated Magento support team, you can rest assured about the proper functionalities and performance of your Magento store while we make sure bugs are resolved right away.


Magento Upgrade

With Magento updates and new releases coming frequently, it’s important to keep your Magento store up to date and secured. We are here to take care of the upgrades and make sure everything is integrated and functioning as it should.


Code Review

Let our expert Magento developers review the current code of your online business website to evaluate it for better security, health and performance. We also provide recommendations to make sure you are getting the best out of your online store.


Performance Optimization

Get your online business website perfectly optimized today for better functionality, features, speed & performance by getting it reviewed thoroughly from our Magento ecommerce experts.


Extension Installation

Get the expert assistance of our certified Magento support team if you need to install any third-party extensions or themes, and also for getting custom extensions built for your website.



Whether you’re new to Magento or want to take a bigger role in managing your site, we are here to answer all your questions while helping you & your team to get training from our experienced experts.

Choose The Support Plan That Best Suits Your Budget & Requirements



Our Bronze Support Plan is the most pocket friendly package that provides you with the basic support & services required to keep your website secure & up-to-date.

Inc hours 8 Hours
Project manager Included
Out of hours Not Included
Site monitoring Not Included
Price Per Month $800
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Our Gold Support Plan is also a full-featured plan with additional features such as even better out of office support, extra time and advanced on-site monitoring, to ensure that your website is fully protected, up-to-date and always under deep observation of our experts.

Inc hours 40 Hours
Project manager Included
Out of hours Included
Site monitoring Included
Price Per Month $3600

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Our Silver Support Plan is a full-featured plan that covers most essential services required to keep your business website up & running always. This support plan includes features such as security updates and patches, dedicated project manager, telephonic support and 24/7 site monitoring.

Inc hours 20 Hours
Project manager Included
Out of hours Not Included
Site monitoring Included
Price Per Month $1900

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Compare our support plans?




Monthly Hours

8 Hours 20 Hours 40 Hours

Site Maintenance

Security Updates

Dedicated Project Manager

Managed Code Repository

Unlimited Support Tickets

Telephone Support

24/7 Site Monitoring

Out of Office Support

2 Hours 4 Hours

Additional support hour rate

$100 $95 $90

Hours Expires

After 30 days After 30 days After 30 days
Magento Support

Enjoy Stress-Free Support With Our Expert Magento Developers

Our Magento developers are highly specialized and have years of experience with the latest versions of Magento 1 and Magento 2, to offer you with unmatched support for anything related to your online ecommerce store. We provide exceptional services like website development, upgrading, bug fixing, code reviewing, optimizing performance, custom extension development and installation etc. With the help of our proven development strategies and ideas, our Magento support team has helped many online businesses grow their brand roots by offering the finest user experience through their Magento websites.

For expert advice, please give us a call at 416-907-4030 or click here to get in touch with us.

Your Committed Magento Technical Support Team

Our Magento support team has an excellent track record in providing outstanding development services and training. With the availability of our assistance, you can rest assured about your website’s performance, speed, design and functionalities. Whether you need to get some bugs fixed immediately or just want performance enhancements time-to-time, Kinex Media experts can easily maintain your Magento website and help your business to grow exponentially on a global scale.


Total Satisfaction


Dedicated Support Team


Emergency Support


Rapid Issue Response


Flexible Support Plans


Decrease IT staff budget

Our Clients

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Separy Law
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Beautiful Black Hair
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Mister Mechanic
Bio Aim
Bio Aim
SEO Services Toronto
UNIQUE Wedding
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Military Family
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Lavish limo
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Don Valley


Kinex Media had outranked every possibility in greatness. We have been utterly pleased with their breathtaking work our portal. Handing a world-renowned e-store isn’t everyone’s cup of tea, but they did it with ease.
It took me a while to find out who could handle my project and accomplish what I wanted for my website. When I came across Kinex Media, I understood why I looked for so long. My portal is a huge success in many countries. I highly recommend them.
Dr. Ho’s
I wanted a team that would bring sports spirit into my website. After looking for the best development team on Google, I came across Kinex Media. My website speaks volumes’ about their expertise and skills. Great job, guys.